Support & Contact

Need a hand? Here is how to reach us and get the fastest answer.

Contact us

• Email: info@bayza.io
• In the app: open the Bayza app and go to Support to raise a ticket and track replies.
• Address: Bayza, London, United Kingdom.

We aim to respond to every request as quickly as possible. Please include the email address on your account and a clear description of the issue so we can help without delay.

Common requests

• Lost or stolen card — freeze it immediately in the app (Cards → Freeze), then contact us.
• Suspicious activity — change your password, freeze affected cards, and email info@bayza.io right away.
• Identity verification help — make sure your document is clear and in good light; contact us if a check keeps failing.
• Close your account — see Account & Data Deletion.

Security reminder

Bayza will never ask for your password or a one-time code. If someone does, it is a scam — do not share it, and report it to info@bayza.io.

Legal

See our Privacy Policy, Terms of Service, Risk Disclosure, Cookie Policy and AML & Compliance statement.